FAQ – Flower Delivery in Dubai

Welcome to Botanica’s Flower Delivery FAQ for Dubai. Here we answer the most common questions from customers across the city, from how to send flowers to Dubai from abroad to same-day and midnight delivery, and secure online payments. If you’re sending flowers to loved ones in Dubai, this page covers everything you need.

Do you offer same-day flower delivery in Dubai?

Yes. We offer same-day flower delivery across Dubai, 7 days a week. At checkout, choose a time window for your address.

What time should I order for same-day?

Order as early as possible. The next available delivery window appears at checkout and varies by area and date.

Is midnight or express delivery available?

We provide express and evening windows on select dates. For midnight delivery, contact us to check availability.

Do you deliver to hotels, offices, or hospitals in Dubai?

Yes. We deliver to hotels, offices, and hospitals in Dubai. For hotels, please include the guest’s full name, room or booking reference, and a reachable phone number. For offices, add the company name, tower, floor, and extension. Some hospitals restrict flowers in certain wards; we’ll advise suitable options.

Which flowers are best for popular occasions in Dubai (Birthday, Anniversary, Valentine’s Day, Mother’s Day, Condolence, Wedding)?

Birthday flowers Dubai: bright mixed bouquets or sunflowers for instant joy; Anniversary flowers Dubai: roses and romantic palettes; Valentine’s roses Dubai: classic red or long-stem roses; Mother’s Day flowers Dubai: roses, carnations, and soft pinks; Condolence flowers Dubai: white roses, lilies and calm palettes; Wedding flowers Dubai: bridal bouquets and ceremony decor.

Which payment methods do you accept?

We accept major credit and debit cards including Visa, MasterCard, and American Express. Prices are shown in AED; your bank handles currency conversion automatically.

Can I customise the bouquet (colors, size, add-ons)?

Yes. Choose the size and add chocolates, balloons, vases, or greeting cards on the product page. For custom palettes or corporate branding, contact us.

What happens if the recipient isn’t available?

If the recipient is not available, our delivery team will call them or you to coordinate. If we can’t reach them, we may leave the flowers with reception or security or reschedule the delivery. We’ll keep your bouquet fresh until it’s handed over.

Do you provide VAT invoices or corporate gifting support?

Yes. Request a VAT invoice at checkout or via support. We manage corporate and bulk orders, offer branded cards, and can schedule deliveries. Contact us for corporate gifting support.

How should I care for my flowers once they arrive?

To enjoy your bouquet for as long as possible, trim the stems at a 45-degree angle, place them in a clean vase with fresh water, and keep them away from direct sunlight or heat. Change the water every two days and remove any wilted blooms. With proper care, Botanica flowers last 5–7 days, sometimes longer depending on the type of flowers.

Do the flowers look exactly like the pictures online?

We work hard to ensure your bouquet looks just like the photos on our site. Occasionally, substitutions may be necessary due to seasonal availability, but we always replace with flowers of equal or higher value, maintaining the overall style, colours, and size of your chosen bouquet.

Are there delivery fees?

Delivery fees depend on the address, date, and selected time window. Any surcharges (for peak-day or late-night delivery) will be shown at checkout.

Are flowers shipped long-distance or prepared locally in Dubai?

Great question! At Botanica, we never ship flowers from overseas. Every order is designed and delivered by our local florists in Dubai. This ensures your bouquet is always fresh, arrives on time, and directly supports local growers.

Can I schedule a delivery for a future date or specific time window?

Yes. Choose a future date and select one of the available time windows at checkout. For peak days (Valentine’s, Mother’s Day, Eid, New Year), book early to secure your slot.

Can I send flowers to Dubai from abroad?

Absolutely. We accept international cards and overseas billing addresses. Prices are shown in AED; your bank handles currency conversion. We deliver across Dubai, so you can send flowers from anywhere in the world. For more details, see our guide to sending flowers to Dubai from abroad.

Products & Personalisation

Can I customize the bouquet (colors, size, add-ons)?

Yes. Choose size and add chocolates, balloons, vases, and greeting cards on the product page. For custom palettes/corporate branding, contact us.

Will my bouquet look exactly like the photos?

Photos show style and palette. If a stem is unavailable, we make equivalent substitutions of equal or higher value, keeping the same look and size.

Best flowers for common occasions in Dubai (high-intent categories)?

Birthday flowers Dubai: bright mixed bouquets, sunflowers.
Anniversary flowers Dubai: roses, romantic palettes.
Valentine’s roses Dubai: classic red/long-stem.
Mother’s Day flowers Dubai: roses, carnations, soft pinks.
Condolence flowers Dubai: white roses/lilies, calm palettes.
Wedding flowers Dubai: bridal bouquets, ceremony decor.

Payments, Pricing & Invoices

Which payment methods do you accept?

Major credit/debit cards (internationally supported). Prices shown in AED; your bank handles currency conversion.

Are there delivery fees?

Fees depend on address, date, and time window. Any surcharges (e.g., late night) will appear at checkout.

Order Status, Changes & Issues

How do I care for my flowers?

Trim the stems diagonally, use a clean vase filled with fresh water, and keep it away from direct sunlight and AC vents. Refresh water daily and remove wilted petals.

Quick Answers

  • Same-day delivery in Dubai? Yes, city-wide; select a time window at checkout.
  • Midnight delivery? By request, subject to availability.
  • Deliver to hotels/offices/hospitals? Yes; add full details (guest/room, tower/floor, ward rules).
  • Pay from UK/USA/EU/GCC? Yes; international cards supported.
  • Currency? AED (your bank converts from GBP/USD/EUR, etc.).
  • Popular areas? Marina, Downtown, Business Bay, DIFC, JBR/JLT, Jumeirah, Palm, Dubai Hills, Arabian Ranches, Mirdif, Al Barsha, Al Quoz, Silicon Oasis.
  • Substitutions? Only when needed; equal or higher value; style and size preserved.
  • Care tips? Trim stems, fresh water daily, keep away from sun/AC.

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